service testimonials

Some Kind Words From Our Customers

At East Tennessee Heat & Air, our customers are at the heart of everything we do. We are deeply committed to delivering exceptional service and ensuring complete satisfaction with every job. The testimonials from our valued customers reflect our dedication to quality and reliability. Their positive feedback and referrals are the highest compliments we can receive. We take great pride in building lasting relationships based on trust and outstanding service. Each review motivates us to maintain our high standards and continue providing the best HVAC solutions in the region. Thank you for making us your trusted HVAC partner.

“Excellent service”

Excellent service and work from start to finish! We first called East TN Heat & Air the day before the huge snowstorm in January when our heat went out and they came right over. They got our heat back on before the storm came in, and they even called to check on us during the storm. This month, we called them back to install a new HVAC and new duct system, plus they added two vents to our bathrooms and cleaned up our intake vent. They finished all the work in a day and left the site looking tidy and way better than they found it. They were easy to work with and very communicative both before the install and after. We’d recommend to anyone who needs their help!

Tory Mills
July 2024

“All the Stars Possible”

Amazing Service! Scheduling was fast and easy. Technicians Chris & Carl were very thorough and sharp. They took the time to examine every part of my HVAC system, and explain what the options were for me. They arrived on time, sent a text when they were on the way, and the charges were exactly as expected. I would give East TN Heat & Air LLC all the stars possible! Peace of mind is the biggest win from my service call. Definitely will do business with them going forward.

Tabatha Beets
June 2024

“Record Time”

He came out the same day I called. He was very professional and informative. He fixed the heat pump so the air conditioner would come on and did it in record time. Thank you so much!

Ann Votaw
April 2025

“Efficient”

On time. Efficient. Excellent follow up.

Raymond Popp
April 2025

“Excellent Work”

Brian is an amazing technician! Takes time to listen to my concerns and follows through with a diagnosis. He gave me options on how to proceed, taking in to consideration my financial situation. He was very thorough with his inspection. He did not try to push me beyond my financial ability and was very caring and kind!

Lisa Angeley
April 2025

“Excellent Work”

Brian always does excellent work!

Robert Sorenson
April 2025

“Excellent”

The estimate process and the installation were excellent! Thanks to everyone including the office staff and techs!

Richard Bemis
March 2025

“Professional and Knowledgeable”

The company is easy to work with. The tech was on time, professional, knowledgeable, efficient, and friendly. I am very satisfied.

Andrea Rodriguez
March 2025

“Great Experience”

We have had a great experience every time they visit!! Thank you Chris for your professionalism.

Rachael Taylor
November 2024

“Very Pleased”

Brian was here shortly after 2 pm, got to work right away, noticed the broken igniter, replaced it, made sure it worked properly and finished up. Very pleased with the results.

Sam Nichols
October 2024

“Communication Was Great”

Great team!! They made sure I was taken care of. They had to come replace my unit and do some duct work because my previous was was half done. These guys were very professional, clean and thorough. Communication was great with the process knowing where they were ending the day and starting the next! I appreciate the team and would use them again!

Anthony Oaks
September 2024

“Amazing Experience”

I had an amazing experience with East TN Heat & Air LLC. They arrived sooner than they estimated and were able to get a tech to my house same day unlike most of their competitors. The technician (I think Paul) was very diligent and very honest with our issue. Thankfully today he was able to repair it on site and with no issues.

Caroline Castle
August 2024

“Very Pleased”

Very professional, kind and knowledgeable they take time to answer questions or concerns I have. Very pleased with my overall experience . Great company to do business with.

Katherine Bowling
August 2024

“Very Attentive”

My tech Brian was so nice and educated me on things to do or not do to extend the life of my unit. He is very knowledgeable. As a company they are very attentive and surprisingly show up quickly.

Christa
July 2024

“Sweet and Kind”

Brian was wonderful and understood the challenges ahead of him working to assess units within a unique apartment community.
The owners are very sweet and kind, too, and handled submitting needed info extremely quickly.

Tonya L
July 2024

“Five Stars”

Awesome company… I wish every company treated its customers as well as we have been treated by East Tn Heat n Air. From sales to service 5 stars! Thank you!

MP Lyons
July 2024

“Highly Recommend”

I left a voice message and got a return call 10 minutes later at 7:40 a.m. They scheduled same day service, texted me on the way, arrived on time, fixed the issue quickly, and the price was very reasonable. Highly recommend!

Maggie Brown
June 2024

“Prompt Attention to Detail”

Prompt attention to detail. Chris checked over every detail and cleaned the unit to insure my future heating and cooling. My wife and I were looking for a HVAC company to tell us the condition and provide future service to keep our system running trouble free and East TN Heat & Air LLC is the trusted company!

Dave Nettles
May 2024

“Love this Company”

I love this company! They texted me reminders for my date and times (Which I needed, I have a crazy schedule and a forgetful mind). I had a scheduled cleaning and Chris was my technician. He was helpful and nice. He saw the a part needed to be replaced and was quick and efficient to fix it and the cleaning. Will continue to use y’all! Thanks so much!

Ashley Leese
May 2024

“Honesty and Integrity”

Top Notch…From the Sales Team to The Install Team. These guys operate on Honesty and Integrity plus they saved me a bunch of money. Highly Recommend.

Marcus Williams
May 2024

“The Best”

East TN Heat & Air is the best! Prompt and friendly service at reasonable prices!

Kate Robinson
April 2024

“Very Professional”

Chris was awesome. Very professional and informative. I’m very appreciative of him and his work.

Trisha Bollmann
April 2024

“Highly Recommend”

Fast response, thorough job, and good pricing. Highly recommend.

William McKinney
March 2024

“Professional and Honest”

Dustin and the team were amazing! Professional and honest! They had a new unit and furnace put into my home within 24 hours! I would definitely recommend East TN Heat & Air to anyone.

Tyler Thompson
March 2024

“Useful Advice”

Dustin and Chris are courteous, helpful and thorough. They solved our issue quickly and explained well the details to us. They also provided useful advice to help prevent future issues with our HVAC. I recommend East TN Heat & Air.

Donald & Laura Mondell
January 2024

“Thorough Service”

FABULOUS! Responsive and thorough service. Brian identified a problem that had plague our system for quite a while. Courteous and punctual as well. I can not overstate how happy we were with the entire process and outcome. They work with you and keep you well informed too.

Bruce Logie
January 2024